Leverage Surveys for Business Growth
Survey Software
Gather insightful customer feedback and utilize GenAI to assess sentiment and deliver practical recommendations that elevate the overall experience.
Increase Your Reach Through Local Listings
Surveys, Simplified
Create engaging surveys that make it easy for customers to provide feedback.
Powered by GenAI
Leverage GenAI insights to analyze feedback and discover strategies for enhancing customer experiences.
All–in-one
Streamline survey requests and swiftly address feedback to enhance your reputation and boost revenue.
Grasp Customer Sentiment on a Large Scale
Sentiment Score
Discover the core feelings of your customers towards your business by obtaining in-depth insights into their sentiment about your brand across various locations, derived from online reviews and customer surveys.
Create Surveys in Just a Few Moments
Survey Builder
Effortlessly create, test, and update surveys in just a few clicks, without the need for any coding expertise or specialized skills, allowing you to focus on gathering valuable insights and feedback in a quick and efficient manner.
Boost Engagement with SMS Surveys
Pulse Surveys
Enhance your response rates and drive meaningful engagement with dynamic text-based survey requests that not only capture attention but also inspire prompt feedback from your audience, creating a seamless interaction that fosters connection and insight.
Automate Your Survey Process for Maximum Impact
Survey Campaigns
Connect with your audience whenever and wherever they are, ensuring that no valuable insight goes unnoticed. At Maverick Creative Group, our automated survey campaigns make it effortless to gather the crucial insights you need to drive your decisions, enabling you to dedicate more time and energy to what truly matters for your business and your audience.
Respond to Feedback Promptly and Professionally
Issue Resolution
Utilize the insights gained from customer surveys to effectively tackle any issues highlighted by dissatisfied clients while simultaneously reaching out to your most devoted supporters for their endorsements and positive feedback.
Accelerate Growth Through Insights
AI Driven Analysis
Leverage GenAI to summarize surveys and effortlessly evaluate your response data, uncovering what delights your customers and identifying areas where your business can enhance its offerings.
Frequently Asked Questions
What is a survey tool?
A survey tool allows marketers to easily create and customize surveys with diverse question formats like multiple-choice, ratings, and matrices. These tools enable survey distribution across multiple channels to gather responses from prospects, customers, and employees.
Which survey tool is best?
Maverick Surveys is one of the most comprehensive tools available. With Maverick, you can build, automate, distribute, and track even the most detailed surveys effortlessly. Customize surveys with various question types—such as multiple-choice, NPS, matrix ranking, ratings, and free text—to collect in-depth feedback. Automatically trigger survey requests after key customer interactions, like purchases or appointments, and share surveys via high-response channels like text and social messaging. Track performance, analyze responses with AI-driven insights, and include a review request at the survey’s end to improve your brand’s ratings.
Why use a survey?
Surveys are a powerful tool to gather valuable information from your target market, informing business strategies, improving products or services, and enhancing customer experience. They provide insight into your brand and market by collecting customer feedback, tracking satisfaction, and understanding consumer perceptions. By tracking customer satisfaction trends, capturing detailed customer profiles, and receiving feedback on products or services, surveys allow you to refine offerings to better align with market preferences.
Where can I share Maverick Surveys?
Maverick Surveys can be shared via text, email, social media messaging, or webchat. They can also be embedded on your website for easy visitor access, allowing for seamless feedback submission.
Does Maverick Surveys offer an API for integrations?
Yes, Maverick offers an API with over 3,000 out-of-the-box integrations, enabling you to connect with both legacy and cloud-based systems to send survey requests to the right customers.
Does Maverick Surveys include detailed reports and analytics?
Yes, Maverick Surveys provides detailed business insights through Athena, its AI-based analytics engine. Reports allow you to filter data by channel, location, response date, status, and question. Track survey deliveries, responses, satisfaction trends, and analyze open-text responses to identify common topics. Data is presented visually in charts or tables for easy interpretation.
Is Maverick Surveys HIPAA compliant?
Yes, Maverick Surveys offers end-to-end encryption to secure and protect all customer responses.