Revolutionize Your Review Management
Reviews AI
Automatically generate reviews, craft compelling responses, gain deep insights into customer sentiment, benchmark against competitors, and receive actionable recommendations to enhance your online reputation.
Pioneering Excellence in AI-Driven Reputation Management
Best-in-class
Experience the industry’s top-rated reputation management platform, recognized by G2.
All-in-One
Access a comprehensive suite of tools to build your reputation, increase revenue, and customer satisfaction.
GenAI-Powered
Streamline your workflow with AI-driven insights, automated tasks, and personalized recommendations.
Amplify Your Online Impact with GenAI
Reputation Manager
Elevate your brand’s visibility with a GenAI reputation manager that generates insightful responses to customer feedback monitors key performance metrics benchmarks your locations against industry standards and delivers strategic guidance tailored to accelerate your growth.
Boost Your Reviews and Improve Your Google Ranking
Review Generation Campaigns
Enhanced reviews can significantly boost your business’s ranking in local Google search results. Maverick simplifies this process by seamlessly integrating with your CRM to automate review requests, enabling you to accumulate more reviews and strengthen your online presence.
Track Over 200+ Review Platforms from a Unified Dashboard
Review Monitoring
Monitor a multitude of leading review sites from one central dashboard, empowering you to maintain an outstanding reputation across all channels where your customers seek information and feedback.
Craft Personalized Responses in Any Language
AI-Assisted Replies
Leverage GenAI to effortlessly create friendly and relevant responses to online reviews with a single click. Cater to your multilingual audience with ease as Maverick Reviews seamlessly translates reviews into English and formulates replies in your customer’s preferred language.
Showcase Your Top Customer Reviews
AI Review Widgets
Show your website visitors the very best of your business by featuring your top reviews and GenAI summaries in a widget that provides a clear, concise snapshot of what sets your business apart.
Transform Reviews into Engaging Social Posts Instantly
Social Sharing
Finally put an end to your relentless search for compelling social content by seamlessly transforming your top reviews into impactful and engaging posts with minimal effort, thanks to our intuitive and user-friendly templates that make the process enjoyable and efficient.
Track Your Reputation Score Across Multiple Locations
Reputation Score
Gain a comprehensive understanding of your online reputation across various locations and over time by effortlessly collecting reviews from all sources and evaluating star ratings, review counts, and responses to enhance and sustain your brand’s credibility.
Outpace Your Competition with AI-Powered Benchmarking
Competitive Benchmarking
Leverage GenAI to track your competitors’ reviews across all locations and understand your standing in the market. Gain valuable insights to recognize your strengths and pinpoint areas for enhancement, enabling you to refine your marketing strategies and draw in more customers.
Leverage Reviews to Boost Google Ad Performance
Google Seller Ratings
Enhance your search advertising strategy by prominently displaying your Google star rating to build trust with potential customers, significantly boost your click-through rates, and maximize the effectiveness of your PPC investments for a more profitable online presence.
Frequently Asked Questions
What is online reputation management software?
Online reputation management (ORM) software helps strengthen your online presence and build credibility by managing reviews. Good ORM software allows you to request reviews from past and current patients, manage reviews across platforms, and display reviews where they’ll make the most impact.
Why is online reputation management important?
Since 98% of people read online reviews before making a purchase, an ORM platform is essential to building trust and credibility with potential patients. ORM also enhances SEO, driving more traffic to your practice on search engines like Google.
What features does Maverick Reviews offer?
With Maverick Reviews, you can:
- Generate and manage reviews from over 200 platforms.
- Manage all communications from a single inbox.
- Easily respond to reviews with customizable templates
- Amplify reviews across your website, social media, ads, and search engines.
- Track metrics like review counts, NPS, and response times from a centralized dashboard.
What reporting capabilities are available with Maverick Reviews?
Maverick Reviews offers comprehensive visibility into your ORM program. Track reviews over time, by location, or by platform. Additionally, with Maverick Insights, you can analyze customer sentiment and key themes in feedback to continually improve your services.
Can I ask my patients to review my practice?
Yes, it’s encouraged. Asking for reviews helps channel feedback to strengthen your practice’s reputation and provide insights to improve patient experience.
Can I exclude dissatisfied patients from review requests?
We recommend sending review requests to all patients for an honest reflection of your practice. Excluding negative feedback may lead to review gating, which can incur penalties from Google and harm credibility.
Is it okay to offer incentives for reviews?
Offering incentives for reviews is discouraged. This can appear inauthentic to patients and may lead to penalties from platforms like Google, which could suspend your profile for such practices.
Can I send reminders to patients to leave reviews?
Yes, but it’s best to avoid excessive follow-ups. Maverick allows you to schedule a single reminder with a customizable delay if there’s no initial response.
When should I respond to reviews?
Respond to all reviews within 24 hours. This shows attentiveness to patient feedback and prevents potential issues from escalating, especially on social media. Maverick offers custom templates to help you respond promptly.
When should I respond to reviews?
Respond to all reviews within 24 hours. This shows attentiveness to patient feedback and prevents potential issues from escalating, especially on social media. Maverick offers custom templates to help you respond promptly.
How should I handle negative reviews?
Negative reviews are normal. Respond to each one thoughtfully and address the issue where possible. If resolved, you may ask the reviewer to consider updating their review.
How can I handle spam or defamatory reviews?
Report false or defamatory reviews to the review platform, such as Google or Facebook, which can investigate and remove non-authentic reviews.
Why should I promote my reviews?
Reviews are essential to building trust with prospective patients. Featuring reviews where they’re most visible can enhance credibility, improve brand recognition, and attract more patients.
Can I exclude negative reviews from my website?
We recommend displaying all recent reviews to maintain transparency and avoid Google penalties for review gating.